Contact information
We're Here to Help
At zelphira.shop, we are passionate about helping you organize your home with our handcrafted cotton rope storage baskets. Whether you have questions about basket sizes, cleaning instructions, or shipping times to New Zealand, our team is ready to assist you.
Get In Touch
Since our headquarters is located in Alaska, USA and we serve customers in New Zealand, there is a significant time difference (approx. 22 hours). We strongly recommend contacting us via email for the fastest and most detailed service. We strive to respond to all inquiries within 24 hours.
1. Customer Support Email For the fastest response, please email us. This allows us to check your order status or consult our product team regarding specific weaving details.
- Email: support@zelphira.shop
2. Phone Support
- Phone Number: +1 478-255-1682
- Note: This is a US-based number. International long-distance charges may apply depending on your carrier in New Zealand. If we are unable to answer due to the time difference, please leave a voicemail or send us an email.
3. Mailing Address
- Company Name: Zelphira.shop
- Address: 13451 East Norman Ave, Palmer, AK 99645, USA
4. Business Hours Our support team operates on Alaska Standard Time (AKST).
- Monday - Friday: 9:00 AM - 5:00 PM (AKST)
- For our Kiwi customers: We typically process inquiries during your early morning hours.